RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
WHERE TO RETURN?
To return your product, you should mail your product to:
ANKH CARE CO
Attn: LaShondra
1301 S Main Street, Unit #120
Los Angeles, CA.
NOTE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Salon Cancellation & Refund:
All Cancellations are subject to 50% non-refundable charge added to all Salon Cancelled Services up to 48 hours in advance. 50% of total service will be deducted from refunded amount. All salon services are prepaid and are subject to a 75% charge for all same day cancellations.
WHERE TO RETURN?
To return your product, you should mail your product to:
ANKH CARE CO
Attn: LaShondra
1301 S Main Street, Unit #120
Los Angeles, CA.
NOTE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
POPULAR QUESTIONS
CAN I GET A REFUND?
We believe in our products. If you are not satisfied with any order you placed through www.ankhcare.co, then you may request a refund within 30 days of the purchase date.
To request a refund, email us at hello@ankhcare.co. Include your order number in the email subject line (order number starts with “ANKH#”) and a brief message for the reason you are requesting a refund. In most cases, subject to our refund guidelines described below, these requests will be honored. Please note that(except for refunds due to defective or damaged products) shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable.
If your item arrives damaged or defective and you would like a refund or exchange, please contact us at hello@ankhcare.co within 30 days of the purchase date and include your order number in the email subject line (order number starts with “ANKH#”), photo documentation of any reported damage or defect, and we’ll take care of the rest.
Note that orders placed with our retail partners are subject to the refund and return policy of each retailer. Please contact the retailer’s customer support team and provide the original dated receipt.
CAN I RETURN MERCHANDISE?
Yes, you can return or exchange merchandise. Items must be unworn with no stains and must be returned in the plastic bag the item came in. We will be doing a full inspection on the product before making an approval of the return.
CAN I RETURN A FINAL SALE ITEM?
Items marked final sale at the time of purchase are nonrefundable.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.
Refunds will either be issued to your credit card company or bank depending on your method of payment. Refunds may take up to 15 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at hello@ankhcare.co
Customer Service hours are 9am-5pm PT Monday through Friday, excluding US national holidays
Ankh Care reserves the right to verify any refund requests and request a return of the products you purchased.
Ankh Care's refund and return policies are subject to change. You should therefore consult www.ankhcare.co at the time of your purchase to confirm the current refund and return policy.